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Delivering the World's LEADING EVENTS TO THE WORLD'S BUSINESS LEADERS Search for an Event _________ 6 Continents 1200 Events 40 Industries 19 Online Communities _________ Find an Event KEYWORD COUNTRY Search by Country Australia Belgium Brazil Canada China Colombia Costa Rica Czech Republic Denmark Germany Greece Malaysia Montenegro Netherlands Nigeria Oman Peru Philippines Portugal Singapore Spain Sweden Switzerland United Arab Emirates United Kingdom United States INDUSTRY Search by Industry AI & Intelligent Automation Alpha Events Automotive Call Center & Contact Center Construction Corporate Learning Customer Experience Cyber Security Defence Defense & Government Design & Innovation Global Energy FPSO FinTech Finance Healthcare Human Resource Infrastructure Legal Management Oil & Gas Pharma Logistics Pharmaceutical Process Excellence ShaleUSA Conferences Shared Services Supply Chain Technology Transport Wind Energy FORMAT Search by Format Conference Exchange Toggle navigation Events Event Formats IQPC Exchange Why Attend Find An Event Sponsorship Digital Sponsorship Event Sponsorship Online Communities Communities Digital Learning Online Events Careers About Us Contact IQPC Company Profile IQPC Exchange IQPC Digital Podcast Series EVOLVING YOUR EVENT EXPERIENCE IQPC goes beyond the traditional event experience to deliver enhanced learning and networking opportunities. We offer blended digital learning through our extensive library of white papers, infographics, videos, case studies, tailored research and data products to keep you ahead of your industry. Our online communities extend your networking beyond the event to a broader community of over 1 million members. Our combination of real world events and digital content provides unrivaled learning and network! Learn how IQPC can help you! Online Communities Free extended learning and networking in your technical field. Read More Digital learning Access articles, case studies, white papers, infographics, podcasts, and videos addressing your specific industry challenges. Start Learning Now Online Events Flexible, on-demand learning for busy executives. Review Our Current List Events & Conferences Choose from over 1,200 conferences, exchanges and exhibitions from around the world. Search Events Now Invitation ONLY Exclusive Senior Level Executive Events Learn about IQPC Exchanges FEATURED EVENTS 25 - 28 February, 2020 The STAR Gold Coast, Queensland Customer Contact Week Australia 2020 The Largest Customer Contact Event in Australia! Presented in partnership with CCW Digital Featuring Speakers Adam Geneave - AirAsia (MALAYSIA) Lee Scales - UniSuper Troy Barnes - Yum! (SINGAPORE) Steve Mitchinson - Department of Finance WA TICKETS MORE INFO SPONSOR February 24 - 26, 2020 Embassy Suites Denver Downtown, CO Experience Design Week 2020 Expanding the Boundaries of Experience Presented in partnership with Design & Innovation IQ Featuring Speakers Andy Vitale - Truist Brittany Boyer - State Farm Chuck Gadney - CVS Hillel Cooperman - Oracle TICKETS MORE INFO SPONSOR 25 - 27 February, 2020 The Hurlingham Club, London International Military Helicopter Solutions to ensure ground level excellence Presented in partnership with Defence IQ Featuring Speakers Fabian de Paoli - GSK Biologicals Rainer Kirch - Boehringer Ingelheim Jonathan Botteselle - Roche Jonathan Baker - Oxford BioMedica TICKETS MORE INFO SPONSOR March 23 - 26, 2020 Rosen Shingle Creek, Orlando, FL 24th Annual Shared Services & Outsourcing Week The largest and longest running shared services and outsourcing event is back! Presented in partnership with SSO Network Featuring Speakers Sumit Mitra - Tesco Shane Fitzsimons - AIG Angela Mangiapane - Mars Inc. Judith Garcia Galiana - 3M Business Transformation TICKETS MORE INFO SPONSOR 25 - 26 March, 2020 International Convention Centre, Sydney Australian Healthcare Week 2020 Driving Continuous Improvement and Innovation in Hospital Design, Technology and Aged Care Presented in partnership with Healthcare IQ Featuring Speakers Fred McQueary - Mercy Virtual Care Center (US) Fred McQueary - Mercy Virtual Care Center (US) Leisa Rathborne - St George Hospital and Health Service Yvette van Eenennaam - Adelaide BioMed City TICKETS MORE INFO SPONSOR JOIN OUR ONLINE COMMUNITIES Find new connections, discover new thought provoking research and solve your industry specific challenges in your dedicated online community. AI & Intelligent Automation AUTOMOTIVE CALL CENTER CYBER SECURITY CORPORATE LEARNING CUSTOMER EXPERIENCE DEFENCE DIGITAL TRANSFORMATION ENTERPRISE MOBILITY FPSO HUMAN RESOURCES IDGA MANAGEMENT OIL & GAS PHARMA PHARMA LOGISTICS PROCESS EXCELLENCE SHARED SERVICES & OUTSOURCING SSON ANALYTICS See All Our Communities DIGITAL CONTENT SPONSORSHIP Are your sales teams demanding more qualified leads? Are you struggling to develop thought leadership ideas to engage customers and prospects online? Are you having trouble building an effective online strategy? Are your social media channels failing to deliver ROI? LEARN ABOUT DIGITAL CONTENT SPONSORSHIP VIDEO NEWS DIGITAL LEARNING Spend some time in our digital media center where you’ll find thousands of valuable resources including white papers, case studies, infographics, articles, videos, interviews, podcasts, webinars and more. 2020 Contact Center Predictions CCW DIGITAL Market Study: Contact Center 2025 - A Roadmap CCW DIGITAL From Artificial Intelligence to Financial Intelligence ARTIFICIAL INTELLIGENCE The bottom line of AI ethics ARTIFICIAL INTELLIGENCE Trends in Process Excellence: 2020 PROCESS EXCELLENCE How to Scale the Digital Workforce SHARED SERVICES Evolution of the Enterprise Workforce in the Age of Automation SHARED SERVICES Moving from one dimensional data management to an efficient lab landscape PHARMA Six ways engagement analytics can go beyond the survey CUSTOMER EXPERIENCE Customer Experience Predictions Report: 2020 CUSTOMER EXPERIENCE Enterprise Cyber Security Trends and Predictions 2020 CYBER SECURITY The State of HR HUMAN RESOURCES TUNE INTO THE PODCAST NETWORK FOR THE GLOBAL BUSINESS COMMUNITY. We have 4 unique podcast series with leading executives from: Shared Services Process Excellence Customer Experience Customer Contact Centers We chronicle how personal history creates industry legend. Download the secrets and insights that have helped shape leaders of global business by clicking the icons below: EXCEEDING EXPECTATIONS EVERY TIME Listen to some testimonials from past customers! CHIEF LEARNING OFFICER EXCHANGE Director, Learning and Leadership OMERS "The CLO Learning Officer Exchange is an excellent forum for Leaders to connect on issues that matter to their organizations. The business meetings are targeted and valuable. This is a worthwhile event and a refreshing change to large conferences." ATTEND | SPONSOR Chief Financial Officer Exchange Customer Service Development Mananger BP OIL "A fantastic opportunity to stop and step outside an insular approach to listen and understand the huge array of opportunities and innovation being created by others within the retail sector and in turn sharing and acting upon this wonderful insight received back in the day job!” ATTEND | SPONSOR 21st Annual Customer Contact Week 2020 DELIVER WORLD-CLASS SERVICE WITH SPEED & EFFICIENCY “Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together." ATTEND | SPONSOR EVENT SPONSORSHIP OPPORTUNITIES Your sponsorship gives you the chance to personally interact with new customers during their purchasing journey. Our customizable sponsorship packages allow us to match your solutions with customers who are actively seeking help. Sponsoring an IQPC event allows you to: Create new customers Develop qualified leads Convert leads into sales Retain custom...